{"id":305,"date":"2020-05-06T13:42:37","date_gmt":"2020-05-06T13:42:37","guid":{"rendered":"https:\/\/www.mobistreak.com\/blog2020\/?p=305"},"modified":"2021-04-19T06:10:16","modified_gmt":"2021-04-19T06:10:16","slug":"how-to-measure-the-right-call-tracking-metrics-to-get-more-quality-leads","status":"publish","type":"post","link":"https:\/\/mobistreak.com\/blog\/how-to-measure-the-right-call-tracking-metrics-to-get-more-quality-leads\/","title":{"rendered":"How to Measure the Right Call Tracking Metrics to Get More Quality Leads?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"305\" class=\"elementor elementor-305\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2970ca02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2970ca02\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7002513\" data-id=\"7002513\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42b07b25 elementor-widget elementor-widget-image\" data-id=\"42b07b25\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img width=\"1440\" height=\"610\" src=\"https:\/\/mobistreak.com\/blog\/wp-content\/uploads\/2020\/06\/Phone-Call-Tracking.jpg\" class=\"attachment-full size-full\" alt=\"Why it is Important for Local Businesses to Respond to Google Reviews?\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/mobistreak.com\/blog\/wp-content\/uploads\/2020\/06\/Phone-Call-Tracking.jpg 1440w, https:\/\/mobistreak.com\/blog\/wp-content\/uploads\/2020\/06\/Phone-Call-Tracking-300x127.jpg 300w, https:\/\/mobistreak.com\/blog\/wp-content\/uploads\/2020\/06\/Phone-Call-Tracking-1024x434.jpg 1024w, https:\/\/mobistreak.com\/blog\/wp-content\/uploads\/2020\/06\/Phone-Call-Tracking-768x325.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-605f05db elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"605f05db\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d556d72\" data-id=\"d556d72\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-125bd499 elementor-widget elementor-widget-heading\" data-id=\"125bd499\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"\/blog\/voice-marketing\/\">VOICE MARKETING<\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5699f503 elementor-widget elementor-widget-heading\" data-id=\"5699f503\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How to Measure the Right Call Tracking Metrics to Get More Quality Leads?<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-709a6a48 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"709a6a48\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82654ce elementor-widget elementor-widget-heading\" data-id=\"82654ce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">By <b>Mobistreak<\/b> on May 06, 2020<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50911c70 elementor-widget elementor-widget-text-editor\" data-id=\"50911c70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Phone calls are the primary driver of leads for most local businesses. You maybe using a sleek call tracking system, which you think is helping you to optimize your business strategies better BUT there\u2019s a possibility that you\u2019re tracking the wrong metrics. In this article, we\u2019ll help you figure out some key metrics to measure your inbound calls.<\/p><p>They say, \u201cIf you can\u2019t measure it, you can\u2019t manage it.\u201d No matter how long ago those words were coined, they remain accurate to this day. In fact, how can you manage your business and determine whether or not you are benefiting unless you measure and track several performance indicators?<\/p><p>65% of customers find it more convenient to contact businesses by phone, as compared to only 24% who prefer to fill out a web form.<\/p><h2>\u00a0<\/h2><h2>Determining Inbound Marketing Success<\/h2><p>If you have business prospects that prefer to make a call to your company, then you MUST use call tracking to measure the success of your inbound marketing efforts. If you want answers to questions like:<\/p><ul><li>Which keywords from your marketing campaigns are generating phone calls?<\/li><li>Which advertising channels generate the most ROI?<\/li><li>What is the information which will help you mold your business\u2019s content marketing strategy?<\/li><\/ul><p>Below are some key metrics which determine your inbound marketing success:<\/p><h2>\u00a0<\/h2><h2>Call Source<\/h2><p>Knowing which campaigns and ads direct most calls simplifies the process of deciding where to focus your efforts and budget in the future.<\/p><p>But how can you specifically produce this information if you have the same phone number that appears in newspapers, social media channels, newsletters, ads and landing pages?<\/p><p>To ensure an effective call and report tracking strategy, use dynamic phone numbers.<\/p><p>Pay attention to the \u201cNumber dialed\u201d and \u201cCall routed to \/ destination\u201d columns to see which ads generate the most frequent calls.<\/p><p>Choosing Dynamic Number has several advantages like:<\/p><ul><li>Tracking individual performance of each campaign<\/li><li>Manage phone numbers effectively without confusion<\/li><li>Allows you to present only local phone numbers associated with a prospect\u2019s location<\/li><\/ul><h2>\u00a0<\/h2><h2>Number of Calls<\/h2><p>This is really obvious. You would definitely want to monitor this aspect especially if your company relies heavily on calls. While this is something you can track manually, you can use a <a href=\"\/call-widget\">call tracking software<\/a> that records the number of calls per hour, day, week, month and even year. It becomes easier for you to notice the call patterns at different times of the day.<\/p><p>By tracking your call volume, you get access to the attribution data and can see which ads generate the most calls. It also provides you a better perspective to understand your companies ROI.<\/p><h2>\u00a0<\/h2><h2>Call Duration<\/h2><p>You might receive 20 calls per day, but what is the point if most of them last less than a minute? The longer the conversation lasts, the more the chances you have of converting a potential lead into a customer.<\/p><p>After all, why would a person waste so much time talking to your team if they\u2019re not interested in your product or service?<\/p><p>Lasting and meaningful conversations do not reach your business so easily.They\u2019re driven by most of your marketing efforts (SEO, social, PPC, visual advertising and remarketing).<\/p><p>Track the call duration metrics to see the duration of each call and determine which campaigns generate the most effective calls.<\/p><h2>\u00a0<\/h2><h2>Conversions<\/h2><p>This is the most important metric you should measure if you want to find out how your <a href=\"\/inbound-call-marketing\">inbound marketing<\/a> efforts are performing.<\/p><p>However, you should understand that, while you can get a customer from an incoming call that has lasted all 5 minutes, there are other potential customers who buy only after a few weeks or even months.<\/p><p>Let\u2019s say, PPC is one of the strategies you use to attract customers. If you use a call tracker, you can actually track everything right from the \u2014 first interaction to the first click of each potential customer. This data helps you analyse your sales cycle, since you know how long it took to close a deal from the initial contact.<\/p><p>This is important, especially if you want to measure the profitability of the business and the phase in which your potential customers become real customers.<\/p><h2>\u00a0<\/h2><h2>Time of Call and Location<\/h2><p>AdWords campaigns give advertisers the ability to change bids by location, time and device. Call tracking data gives advertisers an opportunity to leverage this feature.<\/p><p>Once you know which calls are being converted, you can adjust the offers based on the types and quality of calls received from different locations, days and hours.<\/p><p>Let\u2019s say, if the calls received on Friday afternoons tend to be from non-converters, you can reduce your bids for that time period. In addition, you can apply the same logic to the locations where your ads are displayed: if you know that a particular metropolitan area produces excellent call leads, you can increase your bid for that area.<\/p><h2>\u00a0<\/h2><h2>Landing Page Performance<\/h2><p>When users visit your PPC landing page, they often have several options to communicate with your company by:<\/p><ul><li>Filling out a contact form<\/li><li>Starting an online conversation with chatbot on the site or<\/li><li>Making a direct phone call<\/li><\/ul><p>Without call tracking, your PPC conversion rate will seem much lower than it really is.<\/p><p>If you only collect data on the number of completed forms and messages in the online chat, you will miss many useful details for your marketing strategy.<\/p><h2>\u00a0<\/h2><h2>Quality<\/h2><p>Monitoring the quality of calls is important, especially in inbound marketing, as it measures customer satisfaction. Remember, if customers weren\u2019t satisfied with the conversation, they would leave the call and go elsewhere. On the other hand, they would have no qualms about doing business with you if they liked the way your staff interacts with them (product knowledge, etc.).<\/p><p>Now you have a good idea of \u200b\u200bwhich metrics to follow with call tracking. Of course, there are more complex and advanced metrics to incorporate, especially when Universal Analytics is added to the mix, but these seven call tracking metrics are a great place to start.<\/p><p>Need advance call tracking assistance for you business? Call us now and we\u2019ll chart out a suitable plan for your business.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4fd47ec5\" data-id=\"4fd47ec5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14effd39 elementor-widget elementor-widget-heading\" data-id=\"14effd39\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recent Posts<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68dbc631 elementor-widget elementor-widget-elementskit-blog-posts\" data-id=\"68dbc631\" 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class=\"elementskit-entry-header\">\n                                                            <a href=\"https:\/\/mobistreak.com\/blog\/5-things-you-didnt-know-call-tracking-can-do-for-your-business\/\" class=\"elementskit-entry-thumb\">\n                                    <img decoding=\"async\" src=\"https:\/\/mobistreak.com\/blog\/wp-content\/uploads\/2020\/07\/5-things-you-didnt-know-call-tracking-can-do-for-your-business-1024x434.png\" alt=\"5 Things You Didn\u2019t Know Call Tracking Can Do For Your Business\">\n                                <\/a><!-- .elementskit-entry-thumb END -->\n                                                            \n                                                    <\/div><!-- .elementskit-entry-header END -->\n\n                        <div class=\"elementskit-post-body \">\n                            \n                                                                                                                        \n                                        \n                                                                                                <h2 class=\"entry-title\">\n                    <a href=\"https:\/\/mobistreak.com\/blog\/5-things-you-didnt-know-call-tracking-can-do-for-your-business\/\">\n                            5 Things You Didn\u2019t Know Call Tracking Can Do For Your Business                    <\/a>\n                <\/h2>\n                                                                                                                                                                                                    <\/div><!-- .elementskit-post-body END -->\n                    <\/div>\n                \n            <\/div>\n                <\/div>\n       <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-22418fbe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"22418fbe\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ff611a9\" data-id=\"3ff611a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d75c504 elementor-widget elementor-widget-spacer\" data-id=\"6d75c504\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>VOICE MARKETING How to Measure the Right Call Tracking Metrics to Get More Quality Leads? By Mobistreak on May 06, 2020 Phone calls are the primary driver of leads for most local businesses. You maybe using a sleek call tracking system, which you think is helping you to optimize your business strategies better BUT there\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":124,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to MeasureRight Call Tracking Metrics to Get More Quality Leads?<\/title>\n<meta name=\"description\" content=\"How to Measure the Right Call Tracking Metrics to Get More Quality Leads? | Voice Marketing | Mobistreak Blog\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mobistreak.com\/blog\/how-to-measure-the-right-call-tracking-metrics-to-get-more-quality-leads\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to MeasureRight Call Tracking Metrics to Get More Quality Leads?\" \/>\n<meta property=\"og:description\" content=\"How to Measure the Right Call Tracking Metrics to Get More Quality Leads? 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